Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at marye@maryebrenda.com.

Payments

Various types are offered: Visa, MasterCard, American Express, Discover, as well as payment via PayPal.  You now have the convenience to split your purchase into four inter-free payments using AfterPay.

We have been using Shopify since inception via Stripe and PayPal for payments.  PayPal automatically encrypts your confidential information and transfer it using the Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Privacy Statement

Privacy Statement

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.  When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
 
SECTION 2 - CONSENT
How do you get my consent?  When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.  If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?  If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Marye@MaryeBrenda.com.
 
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
 
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.  Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:  If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.  All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.  For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
 
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.  As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.  Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links:  When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:  Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
 
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.  If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
 
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store.  
 
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
 
SECTION 9 - CHANGES TO THIS PRIVACY POLICY 
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
 
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Marye@MaryeBrenda.com 

Returns

Items that are unworn can be returned for any reason within 30 days of purchase for a shop credit.  Jewelry items that are purchased between November 1st and December 25th can be returned anytime until January 15th of the following year.  Please email me at Marye@MaryeBrenda.com to arrange a return. 

 

Shipping

Our handmade jewelry is created for you by Marye Brenda and Joseph Peisinger. We are the husband and wife team behind Marye Brenda Jewelry and it is our priority to make sure your order is created and shipped as fast as possible. Normally it will take about 4-7 business days after you place your order for us to create it and get it ready to ship. If your precious item is in stock, it will be shipped from our Pennsylvania studio within 2 days.  We ship via USPS mail and offer various shipping options at checkout. If you have any questions about a specific item or if you need your jewelry piece quicker than our usual turn-around time, please let us know. We are happy to help

Sizing and Care of Your Jewelry

To ensure a proper fit, I recommend you use the please use the following guidelines. 

1.   Using a piece of string or a 1/4" wide strip of paper Wrap it around your wrist just below the wrist bone. The fit should be snug but not tight.  

2.  Make a mark on the string or paper where it overlaps to form a complete circle around your wrist.

3.  With a ruler, measure the length of string or paper to determine your wrist size.

Consider how snug or loose fitting you want your cuff.  Add the extra length to your total.

Cuffs are intended to be worn snug around your wrist with a 1″ opening. 

Sterling Silver will tarnish with exposure to air. A protective coating has been applied to all Marye Brenda jewelry designs. In time, this coating will wear. You should never use abrasive metal polish, nor use toothpaste. The abrasives will wear away some of the metal, and the patina, if applied. The best way to remove tarnish is by using a Rouge Cloth/Sunshine Polishing Cloth, or by cleaning in an ionic or ultrasonic jewelry cleaner.  It is recommended that occasionally polishing with a protective coating to restore its shine.  I recommend Renaissance Wax.

Our Argentium Silver page explains more about how to take care of you Argentium Silver jewelry.